Says the nasty smell is coming because we’re not using the washing machine which normally would flush the drains.

Laundry room has now started to seriously stink. Husband calls Samsung, nobody knows anything. OK so you’re telling me he kind of un-fixed it? Like, as in BROKE it more?ĭude #2 leaves saying he has to now order the spare parts from somewhere (maybe somebody will hand carry them from China, on a donkey?) 12th-13th November He tries to check the machine, opens up the backdoor and takes some wire out.ĭiagnosis: The lock and the computer board has to be changed.Įxcuse me? Samsung dude #1 already fixed it and we paid for it.ĭude #2 says when dude #1 changed the computer board he should have also changed the lock because if he doesn’t they’re both going to break. The someone comes after about 36 phone calls to Samsung asking when is mr. Husband calls Samsung and says the machine is broken again. I am starting to have a huge pile of laundry by now. The same freakin problem comes up and I scream a little bit inside. They test it, now with laundry inside (which my husband insisted to put in) and it seems to work. RIGHT? 8th NovemberĪfter about 192 calls to Samsung that week the same dude finally comes and changes the computer board. The maintenance dude naturally knows what he is doing right. Silly me for thinking that when an error message appears, it means there’s a problem somewhere else. As if the problem is in the computer screen itself and not the actual machine. Dude says he will come back Saturday and order the spare parts to fix the computer board.

DUH!Īn hour after his “check-up” I run a cycle of laundry, it happens again, husband calls him to come back. Note he checks the machine with no laundry in it. Cannot diagnose problem, finds no issues, machine appears to be working when he checks. The first Samsung maintenance dude arrives. Husband calls Samsung maintenance service telling them our machine is broken. We suspect a problem with the drain or filter. An error message appears on the computer screen when the machine tries to start rinsing cycle. Our a little bit over a year old Samsung washing machine breaks. The Curious Case of Samsung Godfathers and Washing Machine Eating Mice of Saudi Arabia 28th October Read our ordeal with our broken Samsung washer-dryer. Like those moments when you called the plumber to come “plumb” something, he comes and pours water on it and says “ma’m it’s plumbed”. The customer service here can only really be understood by someone who has had the “privilege” to experience it. Experiencing this in real life however was something else altogether. Let me tell you that writing this post literally made me sweat in agony. I try not to think about it too much in fear of permanent brain damage. It makes my head hurt and I can feel how my brain cells are slowly dying from trying to handle the ultimate stupidity. Sometimes I’m lost for words when describing these things. I think they owe us a new machine after putting us through living a month without a washing machine, with a newborn baby and a 1,5 year old, and both babies sick with vomiting and diarrhea. Same happened to friends who tried to post on Samsung KSA social media accounts complaining about their service.

UPDATE: Since this post was published, I’ve tried posting it numerous times on Samsung Saudi Arabia’s Facebook page, Samsung KSA on Twitter and every time instead of someone contacting me and apologizing (at the least), the Samsung people have just deleted my comments! And then blocked me too. More specifically Samsung in Riyadh and their washing machine maintenance and repairs. To give you a better idea of how things work (or don’t work) in the Magic Kingdom, read this experience with SAMSUNG Saudi Arabia customer services. Disservice, un-service, no service, customernoservice.WHAT service? You’ve probably heard about the crappy customer service in Saudi-Arabia before.

Godfather mouse fix